How to Request a Replacement
To request a new test, please complete our Replacement Request Form.
You will be asked to provide:
Your Test ID
OR your postcode and phone number (if you do not have your Test ID)
This information allows us to locate your order and process your request as quickly as possible.
You can find your Test ID in your confirmation email and text message - click Where to Find Your Test ID for more help.
Why This Information Is Important
Your Test ID, or your postcode and phone number, helps us identify your test and ensure the correct replacement is sent to you without delay.
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